About Support

More than an EMR and Practice Management system. We're your trusted support team.

Here's what you can expect from your TurboPT Support team experts everyday:

  • Responsiveness: Monday thru Friday, 7:00 a.m. to 4:00 p.m. PST, our experts are working the phones and support tickets to provide you the live, expert support you rely on.

  • Accountability: As an extension of your IT department and insurance billing experts, we work on your behalf taking accountability and action to resolve issues you may have.

  • Resourcefulness: If there's a need or an issue related to your TurboPT all-in-one practice solution, it's our job to implement effective solutions fast.

  • Expertise: Microsoft, SQL Server, and network experts — the TurboPT support team puts decades of expertise and experience to work for you.

Other support features include:

  • Private toll free 800 number
  • Automatic updates installed via the Internet
  • Continual system revision

A Dedicated Support Team

TurboPT does what it takes to make a difference for every customer. We believe that being great developers of rehab therapy-specific software requires more than just the best technologies, but the best support and service too.

No more call centers. No more dealing with a different person every time you need something. No more transferring you to the "expert" who transfers you to another "expert" and then on to another "expert," with none of them knowing anything about your configuration, your needs, or even your clinic. And, most importantly, no more feeling like you're just one more anonymous customer stuck in a system that works against you instead of for you.

Instead, whenever possible, you have a dedicated TurboPT Support Team Member who's selected around you and your needs. It's your Support Team Member's responsibility to know and understand your configuration, your goals, and you.

“My experience with TurboPT has been fantastic. The implementation team made the transition to EMR seamless. You're our 'Turbo' Heroes!”

Susan, Germantown Physical Therapy, Inc.

Adaptable, Prepared for Change, and Always Up-to-Date

While many vendors slowly react to change and make you do the heavy lifting, TurboPT keeps you ahead of the curve by proactively updating your EMR and practice management system on average approximately every six weeks. Automatic updates give you new capabilities without additional work on your end. And because TurboPT is built on an open platform, we can rapidly scale to meet your practice's growth and ensure you are always prepared for change.

TurboPT is continually updated based on client recommendations, and our development staff is continually working with innovative ideas to bring you the state of the art in computer software.

Get Up and Running with TurboPT Quickly and Easily

TurboPT's experienced Support Team will help get your practice up and running quickly on TurboPT. Whether you're transitioning from paper-based records or another EMR, our team will help you build your practice on-site or in the cloud, facilitate training, and import and validate data on the way to your go-live date. The entire implementation process is easy and cost-effective. With modern technology and multiple setup options, TurboPT is quick and easy and simplifies your practice integration.

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